Monday, February 21, 2011
IT Goal: Creating Business Value
Traditionally, the IT department were the geeks hidden away working on arcane machines. They were the engineer-types who couldn't speak in anything but TechnoGeek who you called when something broke. They were the strange creatures that you kept away from customers and visitors.
But the 21st Century has made them obsolete. Most high school students can fix your basic computer problems now-a-days. That means the role of the IT department must change.
The key is to get our heads out of the damn machines. As long as IT geeks keep thinking the purpose of their work is to maintain and feed the machines, then they will quickly work themselves out of a job. We are reaching the point where it is cheaper to replace a computer than to fix it.
Instead, IT is in a phenomenal position to create true business value. We are in the trenches everyday with the workforce. We see their problems and listen to their complaints. We understand the places where the application of a little bit of tech can go a long way to making things better.
If we wish to survive and thrive into the future, IT must become the drivers of business improvement. We must become agents of positive change for the businesses we service.
If your IT provider is only about fixing machines and does not help you build business value, then it's time for a change. Give us a call to find out how we can help you build real value.
R-Squared Computing | Lou RG | Nearly Free IT | Firm Wisdom
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