In Gary Hamel and Bill Breen's book The Future of Management, in the chapter on "Forging Management 2.0" they write:
"Why exactly, is the Internet so adaptable, innovative and engaging? Because ...
- Everyone has a voice.
- The tools of creativity are widely distributed.
- Its easy and cheap to experiment.
- Capability counts for more than credentials and titles.
- Commitment is voluntary.
- Power is granted from below.
- Authority is fluid and contingent on value-added.
- The only hierarchies are "natural" hierarchies.
- Communities are self-defining. Individuals are richly empowered with information.
- Just about everything is decentralized.
- Ideas compete on an equal footing.
- It's easy for buyers and sellers to find each other.
- Resources are free to follow opportunities.
- Decisions are peer-based.
"This may not be a detailed design spec for a 21st-century management system, but I doubt it's far off. Argue with me if you like, but I'm willing to bet that Management 2.0 is going to look a lot like Web 2.0."